Privacy Policy

This Privacy Policy explains what information OKTET collects, why we collect it, and the choices you have. It applies to this website and to the sales, support, and warranty services we provide. We aim to collect only what we need to do our job, and to be clear about the rest.

Information We Collect

• Information you provide. When you request a quote, open a support case, register a product, or contact us, we collect details such as your name, company, email address, phone number, shipping address, and the contents of your message.
• Order and warranty records. We retain the products you purchase or register, serial numbers, and the history of any support or RMA cases, so we can honor warranties and provide support.
• Technical information. When you visit this site, our servers automatically record standard log data such as IP address, browser type, pages viewed, and timestamps. We use privacy-respecting analytics to understand aggregate traffic; we do not build advertising profiles.

How We Use Information

We use the information we collect to process orders and quotes, provide support and warranty service, send transactional messages about your account or cases, maintain the security and integrity of our systems, and comply with our legal obligations. We will only send marketing email if you have asked us to, and every such message includes a way to unsubscribe.

How We Share Information

We do not sell your personal information. We share it only with service providers who help us operate — payment processors, shipping carriers, and hosting and support-tooling providers — and only to the extent they need it to perform their function under contract. We may also disclose information when required by law or to protect our rights, property, or safety.

Data Retention and Security

We keep order and warranty records for as long as needed to support the product and to meet legal and accounting requirements, then delete or anonymize them. We protect information with encryption in transit, access controls, and the principle of least privilege. No system is perfectly secure, but we work to keep yours protected and to notify you promptly if a breach affects your data.

Your Rights

Depending on where you live, you may have the right to access, correct, export, or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details on our contact page. We will respond within the time required by applicable law.

Changes to This Policy

We may update this policy as our practices or the law change. When we do, we will revise the “updated” date above and, for material changes, take reasonable steps to notify you.